A: At Studio 9 Salon, we strive to ensure your satisfaction with both our services and retail products. Our return and refund policy applies exclusively to defective retail products purchased either in-store or online. Products must be returned within 30 days of the original purchase date, and you are required to specify the reason for the return, such as receiving a damaged or incorrect item. To initiate a return, please contact our customer service team directly at 586-274-9996, where a representative will guide you through the process. Please note that returns are not accepted for reasons other than product defects, in keeping with our commitment to quality and customer care.

A: Studio 9 Salon accepts payment by Cash, MasterCard, and Visa for all its services. We do not accept American Express because they charge merchants significantly higher processing fees. This payment policy helps us control operating costs and maintain affordable pricing while delivering excellent hair styling and beauty services. To assist clients who may need cash, we provide an ATM conveniently located in the salon lobby.